Terms of service
wabya — Consumer Terms of Service
Last updated: 1 September 2026
Please read these Terms before purchasing Services from wabya. They explain the agreement between you and us, including your cancellation rights.
Who we are
We are WABYA LTD, a company registered in England and Wales under company number 13373919.
Registered office: 6 Chelsham Road, London, England, SW4 6NP
Email: youare@wabya.com
In these Terms:
- wabya, we, us or our means WABYA LTD;
- you or Client means the individual purchasing Services from us as a consumer;
- Coach means an independent coach, consultant or other practitioner engaged by wabya to deliver all or part of the Services;
- Introductory Call means a free pre-purchase call between you and a proposed Coach to assess fit and whether you wish to proceed, however we may describe that call;
- Package Information means the written information we provide to you before purchase describing your particular Services, including their main features, number of sessions where applicable, expected duration, price and payment arrangements;
- Services means the coaching and any related consulting, mentoring or advisory support that wabya agrees to provide to you.
1. When these Terms apply
1.1 These Terms apply when you purchase Services from wabya as an individual for purposes wholly or mainly outside your trade, business, craft or profession.
1.2 They apply to The Personal Reset and any other paid individual consumer service we offer, unless we expressly state otherwise.
1.3 They do not ordinarily apply to The Leadership Reset, other business-to-business services, or free events or experiences. Those may be subject to separate terms.
1.4 Your contract for the Services is with wabya. We may engage independent Coaches and other practitioners to deliver some or all of the Services, but they do not become your contracting party merely because they deliver those Services.
1.5 If another person or organisation simply pays for your Services on your behalf, you will still be the Client under these Terms unless we have agreed in writing that the payer is the contracting customer.
1.6 Our Privacy Policy explains how we use Personal Data. It is separate from these contractual Terms.
2. What wabya provides
2.1 The Personal Reset is a coaching programme designed to support greater clarity, structure and follow-through, primarily through professional coaching.
2.2 Depending on your needs and what has been agreed with you, a Coach may also use appropriate mentoring, consulting or advisory approaches alongside coaching. Where appropriate, the Coach should make clear when they are working in a different capacity.
2.3 The exact Services you are purchasing — including your package, number of sessions, expected duration and any other material features — will be described in your Package Information before you purchase.
2.4 Unless we expressly agree otherwise in writing, the Services are not psychotherapy, counselling, medical or psychiatric treatment or diagnosis, legal advice, financial advice or another regulated professional service.
2.5 We may from time to time offer other forms of support under THE RESET™ or related wabya services. Where those services differ materially from professional coaching, we will describe them before purchase and may apply additional terms, disclosures or consents.
2.6 Coaching and related support can facilitate change, but outcomes depend on many factors outside our control, including your circumstances, decisions, actions and participation. We therefore do not guarantee any particular personal, professional, financial, wellbeing or other outcome.
2.7 We will provide the Services with reasonable care and skill as required by the Consumer Rights Act 2015.
3. Our Coaches
3.1 Coaches are independent professionals engaged by wabya and retain appropriate professional independence in how they coach and work with Clients.
3.2 We select Coaches based on factors including training, experience, qualifications or accreditation where relevant, suitability, availability and fit.
3.3 The independent status of a Coach concerns the relationship between wabya and that Coach. As between you and wabya, wabya remains responsible for supplying the Services that we have contracted to provide to you.
3.4 Your Introductory Call is intended to help both you and the Coach assess whether working together feels appropriate.
3.5 If your Coach becomes unavailable, or we reasonably believe another Coach is needed for the Services to continue appropriately, we will discuss this with you and seek to offer a suitable alternative.
3.6 If we cannot provide a reasonable alternative and are unable to provide material Services you have paid for, we will refund any amount properly attributable to Services we are unable to provide.
4. How the process works and when your contract begins
4.1 You may first complete a Clarity Check or otherwise contact us about our Services.
4.2 Based on the information you provide, we may recommend a particular package and Coach.
4.3 Before you purchase, we will provide you with the relevant Package Information, including:
- the main features of the package;
- the number of sessions and expected duration;
- the total package price, including VAT where applicable;
- any instalment arrangements available to you; and
- any other material information specific to your package.
4.4 We will also provide or make these Terms available to you before purchase. The version provided to you in connection with your Package Information will normally be the version that applies to that purchase.
4.5 You may then have a free Introductory Call with your proposed Coach. An Introductory Call does not commit you to purchasing the Services.
4.6 If you decide to proceed, we will provide an invoice or other payment instructions.
4.7 Your payment constitutes an order to purchase the complete package described in your Package Information.
4.8 A legally binding contract between you and wabya is formed when we, or a payment provider acting on our behalf, confirm that the first payment required for your package has been successfully received, unless we expressly agree a different point of contract formation with you in writing.
4.9 Your contract consists of:
- these Terms; and
- your Package Information.
If there is a direct inconsistency concerning something specific to your package, your Package Information will take priority for that specific matter.
4.10 We do not provide paid Services under these Terms to anyone under the age of 18.
5. Price and payment
5.1 The total price of your package, the currency and any available payment arrangements will be communicated to you before purchase.
5.2 Any price communicated to you as a consumer will include VAT where VAT is applicable.
5.3 Unless your Package Information expressly states otherwise, you are purchasing one committed package for the total package price. Where wabya offers a different payment model — including pay-as-you-go, subscription or another recurring arrangement — the specific commitment, payment and cancellation terms for that arrangement will be set out in your Package Information and will take precedence for that arrangement.
5.4 Where you pay for a committed package in instalments, those instalments are simply a method of spreading payment of the total package price and do not turn the package into separate monthly or individual purchases.
5.5 If an instalment becomes overdue, we may contact you and may suspend future Sessions until the payment position has been resolved.
5.6 Any suspension does not affect your statutory rights and does not itself cancel your package or payment obligations.
5.7 Payment methods available to you will be communicated before purchase and may change from time to time.
6. Your statutory 14-day right to cancel
6.1 Where your contract is made at a distance, you normally have the legal right to cancel it without giving a reason during the 14 days beginning on the day after your contract is formed.
6.2 To exercise this right, you only need to tell us clearly that you wish to cancel. You can email us at youare@wabya.com.
6.3 You may use the model cancellation form at the end of these Terms, but you do not have to.
6.4 It is sufficient for you to send your cancellation before the cancellation period expires.
6.5 If you validly cancel during the statutory cancellation period, we will refund any amount that the law requires us to refund without undue delay and no later than 14 days after you tell us that you are cancelling.
6.6 Where you have expressly requested that Services begin during the cancellation period, the law may allow us to charge a proportionate amount for Services supplied before you cancel, provided the applicable legal requirements have been met.
6.7 Refunds will normally be made using the same payment method you originally used, unless we agree another method with you.
6.8 Nothing in these Terms limits any cancellation or refund right given to you by law.
7. Your package after the statutory cancellation period
7.1 Where you have purchased a committed package, the Personal Reset is sold as a committed programme, not as a collection of individually purchased coaching sessions.
7.2 Once your statutory cancellation period has expired, you do not have a general contractual right to cancel the package solely because you change your mind or decide that you no longer wish to use the remaining Services.
7.3 Not attending or booking the remaining Sessions does not itself cancel your package.
7.4 If you are paying by instalments, the agreed instalment schedule will continue unless:
- you have a legal right to end the contract;
- we agree with you to end or adjust the package; or
- another provision of these Terms provides otherwise.
7.5 We recognise that circumstances can change. If you need to end your package early, please contact us. We will consider your circumstances reasonably and may agree an appropriate adjustment, credit, release from future payments or refund.
7.6 In considering an early-ending request, we may take account of matters including:
- Services already provided;
- payments already made;
- reasonable costs or commitments already incurred in providing your package;
- Services that remain available to you;
- losses or costs that we can reasonably avoid; and
- the circumstances giving rise to the request.
7.7 Nothing in this section affects your statutory rights, including your rights where Services have not been provided with reasonable care and skill.
8. Sessions, cancellations and rescheduling
8.1 Sessions will normally be arranged directly between you and your Coach.
8.2 You may cancel or reschedule a Session without penalty by giving your Coach at least 24 hours’ notice.
8.3 If you cancel or reschedule with less than 24 hours' notice, or do not attend a Session, that Session may be treated as having been used.
8.4 If you have not joined a Session or contacted your Coach within 10 minutes of the scheduled start time, your Coach is not required to remain available and the Session may be treated as having been used.
8.5 If you join a Session late, the Session will normally still end at the originally scheduled time and your Coach is not required to extend it.
8.6 We may waive this rule where we reasonably consider it appropriate, including in exceptional circumstances.
8.7 If your Coach needs to cancel a Session, they will seek to rearrange it and that Session will not be treated as used.
8.8 The timescale stated for a package is the expected delivery period unless your Package Information expressly states otherwise. You and your Coach should make reasonable efforts to complete the Services within that period.
9. Your participation and responsibility
9.1 Coaching is collaborative. You remain responsible for the decisions and actions you take in your personal and professional life.
9.2 You should provide information that you reasonably believe is relevant to the coaching relationship and tell your Coach if circumstances arise that affect whether coaching remains appropriate.
9.3 You are free to raise concerns about the coaching approach, relationship or fit at any time, either with your Coach or directly with wabya.
9.4 The Services are not an emergency or crisis service. If you require urgent medical, psychological or other specialist assistance, you should contact an appropriately qualified service or professional.
9.5 We or your Coach may recommend that you obtain specialist or other independent support where something falls outside the appropriate scope of the Services.
9.6 Your responsibility for your own decisions and actions does not reduce wabya's responsibility to provide the Services with reasonable care and skill.
10. Confidentiality
10.1 We recognise that confidentiality is fundamental to coaching.
10.2 Your Coach will treat what you discuss through the coaching relationship as confidential, subject to reasonable, professional and lawful exceptions. These may include:
- where you authorise disclosure;
- where disclosure is required by law;
- where there is a serious safeguarding or safety concern;
- where limited information needs to be shared with wabya where reasonably necessary to administer, support or quality-assure the Services; or
- where professional or ethical obligations require appropriate action.
10.3 Coaches may keep limited professional records where reasonably required for delivery of the Services, administration, professional accreditation, insurance, ethical or legal purposes.
10.4 Personal Data will be handled in accordance with our Privacy Policy and applicable data protection law.
11. If something goes wrong
11.1 The Consumer Rights Act 2015 requires Services to be provided with reasonable care and skill.
11.2 Information we give you about the Services which the law treats as binding may also form part of our contractual obligations.
11.3 If you believe the Services have not been provided as agreed, please contact us at youare@wabya.com.
11.4 We will consider your concern and seek to resolve it reasonably. Depending on the circumstances, your legal remedies may include repeat performance, an appropriate price reduction or any other remedy available to you under law.
11.5 Nothing in these Terms affects your statutory consumer rights.
12. When wabya may suspend or end Services
12.1 We may suspend or end Services where there is a reasonable and material reason to do so, including:
- serious or repeated abusive, threatening or unlawful behaviour towards a Coach or member of the wabya team;
- material or repeated non-payment;
- circumstances in which continuing the Services would be unsafe, professionally inappropriate or materially outside the agreed scope; or
- a serious breach of these Terms.
12.2 Where reasonably possible, we will explain the issue and give you an opportunity to resolve it before ending the Services.
12.3 If we end your package for reasons that are not caused by your conduct or breach, and we cannot provide the remaining Services, we will refund the appropriate amount relating to Services not provided.
12.4 If Services are ended because of your material breach, any payment or refund consequences will be dealt with reasonably, taking account of the Services supplied, commitments and costs already incurred, and applicable law.
13. Events outside our reasonable control
13.1 Sometimes Services may be delayed or disrupted by events outside our reasonable control.
13.2 If this happens, we will take reasonable steps to minimise the impact and rearrange affected Services where practicable.
13.3 If a material part of the Services becomes impossible to provide for a prolonged period, we will discuss reasonable alternatives with you. This may include ending the affected Services and refunding any amount properly attributable to Services that cannot be provided.
14. Independent third parties and referrals
14.1 This section applies to third-party services that are not part of the Services you have purchased from wabya.
14.2 We may sometimes suggest or introduce you to independent practitioners, organisations, resources or services where we believe they may be relevant to you.
14.3 Unless we expressly tell you that the third-party service forms part of Services contracted from wabya, any contract for that service is between you and the relevant third party and their own terms will apply.
14.4 We are not responsible for the acts, omissions, advice or services of an independent third party merely because we introduced or recommended them, although nothing in this clause excludes any responsibility that the law places on wabya for our own acts or omissions.
15. Intellectual property and materials
15.1 wabya and its licensors retain their Intellectual Property Rights in our programmes, frameworks, brand, website and materials, including THE RESET™ and related materials.
15.2 Where we provide materials to you as part of the Services, you may use them for your own personal, non-commercial purposes.
15.3 You must not reproduce, sell, publish, commercially exploit or distribute our proprietary materials without our prior permission.
15.4 Nothing in these Terms gives wabya ownership of your own ideas, writing, materials or other Intellectual Property merely because you discuss or use them during the Services.
15.5 If you provide feedback, we may use it internally to evaluate and improve our Services.
15.6 We will not publish feedback in a way that identifies you as a testimonial or endorsement without appropriate permission.
16. Our responsibility to you
16.1 Nothing in these Terms excludes or restricts liability where it would be unlawful for us to do so, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- breach of statutory rights that cannot lawfully be excluded or restricted.
16.2 If we breach this contract or fail to use reasonable care and skill, we are responsible for loss or damage that is caused by that failure and was reasonably foreseeable when the contract was formed.
16.3 We are not responsible for loss or damage:
- that was not caused by a breach of this contract or negligence by us;
- that neither you nor we could reasonably have foreseen when the contract was formed;
- resulting solely from decisions or actions you choose to take where we have complied with our obligations to you; or
- resulting from independent third-party services described in section 14, except where the law provides otherwise.
16.4 These Terms apply to you as a consumer. We are therefore not responsible under these consumer Terms for losses arising from use of the Services wholly or mainly for business purposes, including loss of profit, revenue, business opportunity or anticipated savings.
16.5 Nothing in this section reduces our obligation to provide the Services we have contracted to provide, including Services delivered for wabya by a Coach, with reasonable care and skill.
17. The website
17.1 We aim to keep our website available and accurate but cannot guarantee uninterrupted availability.
17.2 Website content is provided for general information and does not itself constitute personalised coaching, medical treatment or other professional advice.
17.3 You must not misuse our website, interfere with its operation, attempt unauthorised access or introduce malicious or technologically harmful material.
18. Changes to these Terms or the Services
18.1 We may update these Terms from time to time for future purchases.
18.2 The version applicable to your package will normally be the version provided to you before your contract is formed.
18.3 We will not materially change an existing contract to your disadvantage without your agreement unless the change is required by law.
18.4 We may make reasonable non-material changes to how the Services are administered or delivered where those changes do not materially reduce what you have purchased.
18.5 If we propose a material change to your Services, we will discuss it with you. Where your agreement is legally required, we will obtain it before the change takes effect.
19. Other legal terms
19.1 If we do not immediately enforce a right under these Terms, that does not mean we have waived that right.
19.2 If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
19.3 The contract is between you and wabya. No other person has a right to enforce it unless the law provides otherwise.
19.4 These Terms and your Package Information form the agreement between you and wabya concerning the Services, together with any other information which applicable consumer law treats as forming part of the contract.
20. Governing law and disputes
20.1 These Terms are governed by the law of England and Wales.
20.2 If you live in England or Wales, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.
20.3 If you live elsewhere, you may also have rights under mandatory consumer laws applying where you live and rights to bring proceedings in another jurisdiction. Nothing in these Terms is intended to deprive you of protections that cannot lawfully be excluded.
20.4 We encourage you to contact us first at youare@wabya.com if you have a complaint or concern so that we can try to resolve it directly.
Model Cancellation Form
You may use this form to exercise your statutory cancellation right, but you do not have to. An email or other clear statement is sufficient.
To:
WABYA LTD
6 Chelsham Road
London
SW4 6NP
United Kingdom
youare@wabya.com
I give notice that I wish to cancel my contract for the following Services:
Services: ______________________________________
Date contract entered into: ______________________
Name: _________________________________________
Address: _______________________________________
Date: __________________________________________
Signature (only if this form is sent on paper): __________________________